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Beresfords Privacy & Cookie Policy

1. Introduction

Beresfords is committed to respecting our customers’ privacy and protecting their personal information from misuse or authorised disclosure and complying with privacy and data protection laws. Beresfords values its reputation and aims to maintain high ethical standards in the conduct of our business affairs.

2. Data Controller

Our data controller is:

Beresfords
Castle House
Castle Hill Avenue
Folkestone
Kent
CT20 2TQ

3. Data we collect

This Privacy Policy relates to our use of any personal information we collect from you via the following online services:

Depending on which of our services you use we may collect the following information:

  • Name
  • email Address
  • Telephone Number
  • Postal Address
  • Business Name
  • Services you are interested in

4. When, why and how we gain consent

We will not collect any information about you without your explicit consent.

We will ask your consent every time we need to collect personal information about you.

We will explain in clear and simple terms why we  want  to collect your information and what we will do with it before seeking your consent so you are fully informed and you will be given a clear and unambiguous option to opt in to any communications or services we might want to offer you.

5. Why we collect personal data

  • We collect information about you to process your order and manage your account.
  • We may collect and analyse information for the purpose of providing personalised products.
  • We also use it to recommend things we think you will like.
  • We may use it to notify you about things you’ve told us you like.
  • We also use it for business, regulatory and legal purposes, like:
    • Dealing with any requests you make or content you submit.
    • Getting in touch if we need to tell you about something, like a change to our policies or issues with a service.

6. Who processes the data we collect (Who are the recipients of your data)

We will store and process your data following industry best practice and security.

We will take all reasonable steps to ensure that there are appropriate arrangements in place that includes provisions covering the appropriate secure transfer, handling and processing of the personal information by those entities and third parties.

Some of that processing takes place at Beresfords in Folkestone in the UK and some of the processing may take place outside of the UK but within the EEA and covered by GDPR.

Where processing takes place by one of our trusted data processors, we ensure that our contracts with those 3rd parties contain the appropriate GDPR model clauses and that all our 3rd parties are also compliant with the GDPR, this affords your data the same protection away from our organisation, as it does within it.

The data we collect through our online services may be processed by one or more of the following:

  • IT and cloud services
  • Administration services
  • Professional advisory services
  • Marketing services, and
  • Banking services

7. Where we might send your personal data

We process data within the EEA and countries deemed by the European Union as having adequate safeguards for protecting personal data. These countries are recognised by the EU as having suitable safeguards for the rights and freedoms of individuals and recourse processes by which data subjects can exercise their rights.

We will only consider transferring your data outside of the EU if the following conditions are met:

A transfer, or set of transfers, may be made where the transfer is:

  • made with your explicit informed consent
  • necessary for the performance of a contract between you and this organisation or for pre-contractual steps we need to take at your request
  • necessary for the performance of a contract made in your interest between this organisation and another person
  • necessary for important reasons of public interest
  • necessary for the establishment, exercise or defence of legal claims
  • necessary to protect your vital interests or those of other persons, where you are physically or legally incapable of giving consentor
  • made from a register which under UK or EU law is intended to provide information to the public (and which is open to consultation by either the public in general or those able to show a legitimate interest in inspecting the register).

8. How long do we keep your data?

The data referenced above in section 3 – Data we collect:

  • Is kept in our active file for 6 months
  • After 6 months it is move to a dormant state
  • After 12 months is deleted from our systems

We use active records for some or all of the activities detailed in section 5 – Why We Collect Personal Data

  • If we have recorded no positive activity from you after 6 months your record will become dormant
  • If there is no positive activity from you within 12 months we will delete your records

Positive activity means that you open, read, interact with either the website or through any of the communication methods we use to contact you. It is our responsibility to be able to demonstrate this positive activity and if we cannot then your details will become dormant and eventually be deleted.

We may from time to time request that you create an affirmative action vie email or our website to keep your record active, if we are unable to determine it automatically.

9. Your rights as an individual in respect of the data we hold

We respect the rights and freedoms of individuals and as such we would like to make you aware of the following.

You have the right to:

  • Request access to your data
  • Request rectification of your data where there are errors or inaccuracies, or the data is not current
  • Request that the data we hold is removed entirely from our systems
  • Request us to restrict processing of your data
  • Object to our processing of your data
  • Request your data in a format that is commonly used/accepted
  • Send your data to another controller
  • Withdraw consent already provided – at any time

You also have the right to complain to this organisation.

To exercise your rights above please contact any of the Data Protection Officer, Data Controller or Company representative via any of the channels provided.

You also have the right to lodge a complaint with a supervisory authority. In this instance the ICO and their contact details are as follows:

https://ico.org.uk/concerns/handling/ or call the ICO on 0303 123 1113.

10. Quick links for exercising your rights

DPO & Data Controller e-mail address:

DPO & Data Controller phone number: 01303 850992

11. Data sources – where did you get my data

Any and all data in respect of section 3 – data we collect, is collected directly from you, the individual.
We do not collect any of your personal data from any other sources. This includes any publicly accessible list and or data sources, whether in the public domain or if we have a legitimate interest to be able to access those sources legally.

12. Cookie policy

When you visit our website you will be presented with notification that we use cookies and an opportunity to accept our cookie policy.

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) from a website and is stored on your device’s hard drive.

Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows.

Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked.

If you continue without changing your settings, you are agreeing to our use of all cookies on the Beresfords website. However, you can change your cookie settings at any time.

This particular websites cookies record information about your online preferences and allow us to tailor our websites to your interests.

During the course of any visit to the Beresfords website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

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